Incense Burner is an Australian owned and run business that partners with global merchants in order to provide you with the best prices.
This means that your order is shipped from our partner's warehouse in Australia and China
Due to CONVID-19 we are experiencing significant delays in deliveries from stock we have in our Shanghai warehouse - This is most of our stock , except Fast Shipping Collection, which stock is held in Australia.
How much is shipping?
We charge a very reasonable WORLDWIDE flat rate of AU $10.00
What is the shop currency?
Our Shop currency is in AUD.
How long is order processing?
Orders are usually processed within 4 days.
How long does it take for an order to arrive?
Australian / US orders take between 7 to 25 working days on average depending on the product it is either dispatched from Australia or China.
Due to CONVID-19 we are experiencing significant delays in deliveries from stock we have in our Shanghai warehouse - This is most of our stock , except Australia Stock, which stock is held in Australia.
If you're still not sure, email us at firstname.lastname@example.org
We are always happy to help. Please note we are not always able to respond to you straight away. We will get back to you as soon as possible; usually within 2 business days.
Discount code notice:
Discount codes MUST be used at the point of purchase by the customer during checkout. We WILL NOT apply discount codes after purchases.
I ordered 2+ items, but only received one... where's the rest of my order?
We have a large assortment of products which may not come from the same warehouse; when you order multiple items at a time, they may be shipped separately to provide you with the fastest service possible. You may receive one item before the next. Please don't worry if you don't receive all of your items at once…they are on their way :)
Gift Voucher & Store Credit
Gift Vouchers and Store Credit are valid from 6 months from the issue date, after that we can no longer honour it.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you; usually within 2 business days.